FAQs

FAQs

1. How do I choose the right size for my boots?

MOGSki boots are designed with a slightly relaxed fit. If you usually wear a size 7, selecting a size 7.5 will accommodate thick winter socks comfortably. For more details, please refer to our Size Guide.

2. Are MOGSki boots waterproof?

Our boots use advanced nanotechnology for dynamic waterproofing, making them suitable for wet conditions. However, they are not designed for full submersion in water. For more details, check out our Waterproof Information Page.

3. What materials are used in MOGSki boots?

The boots are crafted with natural leather and fur, with a felt and rubber sole to ensure comfort and durability.

4. How do I clean and care for my MOGSki boots?

For everyday care, use a damp cloth to gently clean the surface or brush off with clean snow. Avoid direct sunlight and damp storage. For more information, please visit our Care Instructions Page.

5. Can I machine wash my boots?

No, machine washing is not recommended to maintain the quality and longevity of the boots.

6. Can I return or exchange my boots?

For detailed information, please visit our Returns & Exchanges Page.

7. How long will it take for my order to be shipped?

For in-stock items, orders are shipped within 1-2 weeks. Custom orders may take up to 3 months depending on production timelines.

8. Are MOGSki boots suitable for extreme cold weather?

Yes, MOGSki boots are designed to keep you warm in temperatures ranging from -28°C to 0°C.

9. Do you ship internationally?

Yes, we offer international shipping. Free shipping is available on your first order over $300. Please note that international orders are final sale and cannot be returned or exchanged.

10. How can I modify or cancel my order?

For custom orders, modifications may incur additional costs based on the production stage. If you wish to cancel your order or remove items, a $5.00 fee will be deducted from your refund. Please see our Order Modification & Cancellation Policy for more information.